Terms and Conditions

Last Updated: 18th July 2026

1. Acceptance of Terms

By accessing or using the platform provided by CLIICKS PTY LTD ABN: 64 701 632 135 ("we", "us", "our"), you agree to be bound by these Terms and Conditions.

2. Description of Service

We provide a cloud-based rostering and business management platform (the "Platform") that allows businesses to manage employees, schedules, and related operational data.

The Platform may include estimated labour and shift cost calculation tools. These calculations are based on configurable rules and publicly available award information (such as Fair Work references) and are provided for planning and estimation purposes only. The Platform is not a payroll system and must not be relied upon for final payroll processing or compliance calculations.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

  • You must not share login details with unauthorised persons.
  • You are responsible for all activities conducted under your account.

We are not liable for any loss or damage arising from unauthorised access resulting from your failure to secure your account credentials, including where login details are shared.

4. Billing and Subscription
  • New accounts receive a one-time 30-day free trial commencing on the date the account is created. During the trial period, customers may create and use an unlimited number of locations at no charge.
  • Following the expiry of the free trial, each active location is billed at the applicable monthly subscription rate.
  • Subscription fees are invoiced monthly in arrears on the 1st day of each calendar month for the previous calendar month's usage. Subscription fees are charged automatically and are not payable by manual invoice unless otherwise agreed in writing.
  • Charges are calculated separately for each location based on the number of days that location was active and billable during the billing period. Where a location is active for only part of a calendar month, the subscription fee will be prorated using the actual number of days in that month.
  • Locations created after the expiry of the free trial become billable from their creation date and will incur a prorated charge until the end of that calendar month.
  • Locations deactivated during a billing month will be charged only up to and including the date of deactivation. No further subscription charges will apply to that location after its deactivation date.
  • Once a location has been deactivated, it becomes permanently read-only and cannot be reactivated. Historical roster data will remain available for viewing; however, future rostered shifts scheduled on or after the deactivation date may be removed and the location can no longer be used for ongoing operations.
  • Invoices will include a breakdown of each billable location and any prorated charges applicable for the billing period.

Automatic Payments

Subscription fees are payable by the payment method nominated by the account holder. On or shortly after the 1st day of each calendar month, we will generate an invoice for the previous calendar month's subscription charges and automatically process payment using the nominated payment method.

Invoices will be made available within the platform. It is the account holder's responsibility to ensure that a valid payment method is maintained at all times.

If an automatic payment is declined or otherwise fails, we may make further attempts to process the payment. We reserve the right to suspend or restrict access to the Services until all outstanding amounts have been paid. If payment remains outstanding following multiple payment attempts and reasonable notice, we may terminate your subscription.

Refund Policy

Refund requests must be submitted by the account holder to contact@cliicks.com.au and include the relevant invoice number, the reason for the request, and any information reasonably required for us to assess the request.

We may verify the validity of a refund request by reviewing the relevant account, subscription, invoice, payment, and usage records. If a refund is approved following this verification, we will process it within 5 business days. The time taken for funds to appear in your account may vary depending on your payment provider or financial institution.

Approved refunds will ordinarily be returned to the original payment method, unless we agree otherwise or this is not reasonably practicable. This Refund Policy operates in addition to, and does not exclude, restrict, or modify, any rights or remedies available under the Australian Consumer Law or other applicable law.

5. Customer Responsibilities

Customers are solely responsible for the accuracy, legality, and completeness of all data entered into the Platform.

  • Maintaining up-to-date employee and business information
  • Managing user roles, permissions, and access
  • Ensuring compliance with applicable employment and privacy laws

We do not verify or guarantee the accuracy of any data entered by customers or their authorised users.

6. Data Management

The Platform stores, processes, and manages customer data entered by authorised users to provide its rostering, scheduling, and business management features. The Platform also includes platform-managed data, including reference information, award libraries, labour cost calculation rules, and other system configuration data that we maintain to support the operation and functionality of the Platform.

Customer Data

All company-specific data entered into the Platform is controlled and managed by the customer and its authorised officers, administrators, and users. This includes, but is not limited to, locations, staff, roles, rosters, availability, leave records, and other operational information.

Platform Data

Certain system data, reference data, award libraries, labour cost calculation rules, and other Platform configuration data are maintained and managed by us to support the operation of the Platform and its features.

Data Requests

You may request a copy of your company data at any time while your account is active or while we continue to retain your data.

To protect the security and privacy of your information, all requests for a copy of company data must be submitted on your company's official letterhead and signed by an authorised representative of the business. We may request additional information to verify the identity and authority of the person making the request before releasing any data.

We will process valid data requests within 30 days of receiving the request and any required verification information.

We will retain the signed request and any related correspondence as part of our records for security, verification, and audit purposes.

Data Retention

Unless you request that your company data be permanently deleted, we may retain your data after your subscription ends for business continuity, legal, backup, audit, and record-keeping purposes while we continue to operate the Platform.

You may request the permanent deletion of your company data at any time by submitting a written request on your company's official letterhead signed by an authorised representative of the business. We may request additional information to verify the identity and authority of the person making the request before processing the request.

We will process valid data deletion requests within 30 days of receiving the request and any required verification information. Once processed, your company data will be permanently deleted, subject to any legal obligations requiring us to retain certain records.

7. Acceptable Use

You agree not to use the Platform:

  • For unlawful purposes
  • To upload harmful or malicious content
  • To interfere with system integrity or security
8. Availability of Service

We aim to ensure the Platform is available at all times, however we do not guarantee uninterrupted or error-free operation.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, including but not limited to:

  • Loss of profits or revenue
  • Business interruption
  • Loss of data
  • Operational or scheduling errors
  • Errors in rostering, staffing, or shift allocation
  • Inaccuracies in shift cost estimates

The Platform may provide shift cost estimates based on configurable rules and publicly available award information (such as Fair Work references). These calculations are provided for general informational purposes only and do not constitute payroll, financial, or legal advice.

You acknowledge and agree that:

  • You are solely responsible for verifying the accuracy of all wage and pay-related information
  • The Platform is not a payroll system and should not be relied upon for payroll processing or compliance
  • Awards, pay rates, penalties, and entitlements may change and may not always be reflected accurately or in real time

We are not responsible for any loss, underpayment, overpayment, or compliance issue arising from reliance on wage calculations or related information provided by the Platform.

We are not responsible for any loss or damage suffered by your business in connection with your use of, or inability to use, the Platform.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL) which cannot be excluded.

10. Data Breaches and Security

While we implement reasonable security measures, you acknowledge that no system is completely secure.

We are not liable for data breaches or unauthorised access arising from:

  • User actions or negligence
  • Sharing of account credentials
  • Failure to maintain appropriate internal security practices
11. Indemnity

You agree to indemnify, defend, and hold harmless CLIICKS PTY LTD, its directors, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Platform
  • Your breach of these Terms and Conditions
  • Any data, content, or information you upload, input, or manage through the Platform
12. Third-Party Services

We may use third-party software, application programming interfaces (APIs), and service providers to operate, support, secure, and improve the Platform. These services may include payment processing, email delivery, identity and authentication services, hosting, analytics, and document generation.

Where reasonably necessary to provide a Platform feature, we may transmit or make available the minimum customer or personal information required for that third-party service to perform its function. Third-party providers process information in accordance with their own terms, privacy policies, and applicable agreements with us.

Some third-party providers may process or store information outside Australia. Where applicable, we will take reasonable steps to ensure that such providers handle personal information in accordance with applicable privacy laws. You acknowledge that use of the Platform may involve this processing.

You are responsible for ensuring that you have the authority, and have provided any notices or obtained any consents required by law, to enter customer or personal information into the Platform for processing through these services. We are not responsible for the availability, acts, omissions, or practices of third-party services, except to the extent that responsibility cannot be excluded by law.

13. Termination

We may suspend or terminate access to the Platform at our discretion if you breach these Terms.

14. Intellectual Property

All intellectual property rights in the Platform remain the property of CLIICKS PTY LTD.

15. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

17. Contact Us

CLIICKS PTY LTD
Email: contact@cliicks.com.au
Address: PO Box 1060 Bendigo VIC 3552