Privacy Policy

Last Updated: 23rd March 2026

1. Introduction

CLIICKS PTY LTD ABN: 64 701 632 135 ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our rostering and business management software platform (the "Platform").

2. Roles and Responsibilities (SaaS Context)
a. Platform Provider

We act as a data controller (or "APP entity") for personal information we collect directly from users (e.g. account holders, administrators).

b. Customer Data (Business Clients)

When organisations use our Platform to manage employees, we act as a data processor/service provider on behalf of our customers.

  • The customer (your employer) controls how your personal information is used within the Platform.
  • We process that information only in accordance with the customer's instructions and our Terms of Service.
3. Types of Information We Collect
a. Personal Information
  • Full name
  • Email addresses
  • Phone number
  • Job title
  • Company/business details
b. Employee & Workforce Data (Customer Data)
  • Employee names and contact details
  • Work schedules, shifts, and availability
  • Timesheets and attendance
  • Leave records
  • Wages & Salary related data
c. Technical and Usage Data
  • IP address
  • Device type and operating system
  • Browser type
  • Log data and system activity
  • Platform usage metrics
d. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain sessions, improve performance, and analyse usage patterns.

4. How We Collect Information
  • Direct interactions (account sign-up, contact forms)
  • Use of the Platform
  • Customers uploading employee data
  • Automated technologies (cookies, analytics tools)
5. Purposes of Collection
  • Provide, operate, and maintain the Platform
  • Enable rostering and workforce management features
  • Authenticate users and manage accounts
  • Communicate service updates and support
  • Improve functionality and user experience
  • Ensure security and prevent fraud
  • Comply with legal obligations
6. Disclosure of Personal Information
a. Service Providers

Third-party vendors who assist with hosting, analytics, payments, and support services.

b. Customer Organisations

Employers or authorised administrators managing workforce data.

c. Legal Requirements

Where required by law or to protect legal rights.

7. Overseas Disclosure

Some service providers may be located outside Australia. We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or equivalent safeguards.

8. Data Security
  • Encryption (where appropriate)
  • Role-based access controls
  • Multi-tenant data separation
  • Secure authentication systems
  • System monitoring

No method of transmission or storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

10. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

11. Communications and Direct Marketing

We may send you communications in connection with your use of the Platform.

Service-related communications:
We will send operational and system-related communications that are necessary for the functioning of the Platform. These may include, but are not limited to:

  • Shift assignments and roster updates
  • Notifications to employees about schedules or changes
  • Account, security, or system alerts
  • Administrative messages related to your use of the Platform

These communications are essential to delivering the service and cannot be opted out of while using the Platform.

Marketing communications:
We may also send you promotional or marketing communications about our services, updates, or new features where permitted by law.

You may opt out of receiving marketing communications at any time by using the unsubscribe link in the message or by contacting us directly.

12. Cookies

You can control cookies through your browser settings. Disabling cookies may affect functionality.

13. Notifiable Data Breaches

We comply with the Notifiable Data Breaches (NDB) scheme and will notify affected individuals and the OAIC where required.

14. Customer Responsibilities
  • Ensure lawful collection and use of employee data
  • Comply with applicable privacy laws
  • Manage user permissions appropriately
15. Third-Party Integrations

Our Platform may integrate with third-party services. Their privacy practices apply separately.

16. Young Workers and Children’s Privacy

Our Platform is designed for use by businesses employing staff, including young workers in industries such as retail and hospitality.

In Australia, individuals under the age of 18 may lawfully be employed, and in some cases those aged 13 and over may work in roles such as retail or hospitality (subject to applicable laws and restrictions).

As a result, we may collect and process limited personal information relating to workers under 18 years of age where this information is provided to us by our business customers for workforce management purposes.

This may include:

  • Name and contact details (such as email or phone number)
  • Work schedules and shift allocations
  • Availability information submitted by the worker

This information is used solely for the purpose of operating the Platform, including sending roster notifications (such as shift assignments or updates) and allowing workers to manage their availability via secure, unique access links.

We do not knowingly collect personal information directly from children outside of our role as a service provider to our business customers.

Our customers (employers) are responsible for ensuring they comply with all applicable child employment and privacy laws, including obtaining any required consents when providing personal information of workers under 18 to the Platform.

17. Complaints

If you believe we have breached privacy laws, please contact us. You may also contact the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

19. Contact Us

CLIICKS PTY LTD
Email: privacy@cliicks.com